FAQs
Frequently Asked Questions
What does Saveli sell?
Saveli is an online store specializing in women's clothing.
Where does Saveli ship?
Saveli currently ships orders within the United States only.
How long does order processing take?
Orders are processed within 1–3 business days.
Our order cutoff time is 5:00 PM New York time.
How long does delivery take?
Estimated delivery is 5–11 business days after order processing.
Delivery times may vary depending on the carrier and other circumstances affecting delivery.
Is shipping free?
Yes. Standard shipping is free on all orders within the United States.
Which shipping carriers does Saveli use?
Orders may be shipped through:
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USPS
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UPS
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FedEx
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DHL
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Other applicable carriers
The carrier may vary depending on the shipment.
What payment methods do you accept?
Saveli accepts:
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Shop Pay
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Visa
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Mastercard
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American Express
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Diners Club
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Discover
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Apple Pay
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Google Pay
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PayPal Wallet
All prices are displayed in USD ($).
Can I return my order?
Eligible products may be returned within 30 business days of receiving the order.
Customers are responsible for return shipping costs.
What items cannot be returned?
Returns are not accepted for products that:
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Have been used, worn, washed, or damaged after delivery.
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Have had their original tags, labels, or stickers removed.
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Are returned without original packaging, boxes, wrapping, or protective materials.
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Are missing accessories, manuals, free gifts, or other original components.
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Have stains, odors, smoke smell, pet hair, or other visible signs of use.
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Are customized, personalized, or made-to-order.
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Are clearance or final-sale items, or marked “Non-Returnable,” unless defective, damaged, or incorrectly shipped.
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Are gift cards or digital products.
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Were damaged through misuse, accidents, negligence, or unauthorized repairs.
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Are returned after the eligible return period.
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Have missing parts or components included with the original delivery.
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Are returned without prior return authorization where applicable.
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Do not have the required uncut unboxing video clearly showing the product and the issue, where applicable.
Who pays for return shipping?
The customer is responsible for return shipping costs.
How long do refunds take?
Approved refunds are processed within 5–10 business days after the returned product is received and reviewed.
How will I receive my refund?
Approved refunds are issued to the original payment method.
What if I receive a damaged, defective, or incorrect product?
Please contact Saveli Support regarding the issue.
Where required, you must provide an uncut unboxing video clearly showing the product and the issue.
How can I contact Saveli?
You can contact us through:
Email: support@saveli.shop
Phone: +1 646-820-1908
Support: 24/7 via support email
Saveli
445 Albee Sq
Brooklyn, NY 11201
United States
Where can I shop online?
Visit the Saveli website at https://www.saveli.shop/ to browse our women's clothing collection.