Refund policy
At Saveli, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the requirements below before sending it back.
Return Window
You may request a return within 30 business days of receiving your order.
Items must meet all applicable return requirements outlined in this policy.
Return Eligibility
To be eligible for a return, the product must be returned in its original condition and with all original materials and components included.
The following items are not eligible for return:
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Products that have been used, worn, washed, or damaged after delivery.
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Items with the original tags, labels, or stickers removed.
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Products returned without their original packaging, box, wrapping, or protective materials.
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Items returned without accessories, manuals, free gifts, or other components included with the original purchase.
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Products with stains, odors, smoke smell, pet hair, or other visible signs of use.
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Customized, personalized, or made-to-order products.
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Clearance or final-sale items, or products marked as “Non-Returnable,” unless they are defective, damaged, or incorrectly shipped.
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Gift cards and digital products.
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Products damaged due to misuse, accidents, negligence, or unauthorized repairs.
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Items returned after the eligible return period has expired.
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Products returned with missing parts or components that were included at the time of delivery.
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Items returned without prior return authorization, where applicable.
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Returns for which the required uncut unboxing video clearly showing the product and the reported issue is not provided.
Return Shipping
Customers are responsible for return shipping costs.
Please make sure your return is securely packaged to help prevent damage during transit.
Return Address
Approved returns should be sent to:
Saveli
445 Albee Sq
Brooklyn, NY 11201
United States
Please do not send a return before following the applicable return authorization process.
Refunds
Once your returned item is received and reviewed, the refund will be processed if the return meets the requirements of this policy.
Approved refunds are issued to the original payment method.
Please allow 5–10 business days for refund processing.
The time required for the refunded amount to appear in your account may also depend on your payment provider.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact Saveli Support as soon as possible.
An uncut unboxing video clearly showing the product and the issue is required where applicable. The video should clearly document the product and the condition or issue identified after opening the package.
Contact Us
If you have questions about a return or refund, please contact us:
Saveli
Email: support@saveli.shop
Phone: +1 646-820-1908
Support Hours: 24/7 via support email
We will assist you with the applicable return process and requirements.